Thank you for choosing meseretabebe.com. We are committed to providing you with high-quality products and services. If you are not satisfied with the product you purchased, our refund policy will facilitate you. Please read the refund terms below carefully.
Refund Eligibility We accept refund requests in the following cases:
Damaged or defective products: If the product you received was damaged during shipping or has a manufacturing defect, please contact us within 7 days of receipt. Wrong product: If the product you received does not match the product in your order, please contact us within 7 days of receipt for processing. Unused products: If you want to return the product in unused condition and in its original packaging, you can apply for a refund. Refund Request Process If you are eligible for a refund, please follow the steps below to apply for a refund:
Provide relevant information: Please provide the order number, purchase date, and product photos (if available). This will help us process your request faster.
Return Instructions: After confirming your refund request, we will provide you with the return address and specific return instructions.
Return Shipping Costs Damaged or Wrong Products: If you need to return or exchange a product due to our error, the relevant shipping costs will be borne by us. Returning unused items: If you voluntarily return an unused item, the shipping costs will be borne by you. Refund Processing Once we receive the returned item and confirm that it is eligible for a refund, we will process your refund within 7 business days. Refunds will be refunded to your original payment method. In some cases, refund processing may take more time, depending on your bank or payment provider. Special Cases Personalized Customized Items: Once a customized item is sold, it is generally not accepted for refund. Modifications and Updates We reserve the right to modify and update these refund terms at any time. Any modifications will be published on the website and will take effect immediately.
Contact Us If you have any questions or need help with these refund terms, please feel free to contact us:
